Marketplace Standards
Last updated: September 17, 2026
Vetting & Trust Standards
To maintain resident safety, every prospective vendor is screened before being granted delivery gate access into any EstatePro-managed community.
1.Overview & Community Commitment
The EstatePro Marketplace is an in-app ecosystem connecting residents of gated communities with accredited local merchants, utility providers, and home service artisans. Because residential estates maintain strict security perimeters, participation in the Marketplace requires adherence to safety, ethical, and operational guidelines designed to safeguard residents and property.
Vendors who list products or services through EstatePro agree to comply with these standards at all times. Failure to maintain compliance may result in immediate suspension of estate access clearances.
2.Vetting & Verification Requirements
Identity & Corporate Verification
- Valid Corporate Affairs Commission (CAC) business registration or certified artisan identification.
- Government-issued identity verification (NIN, Driver’s License, or International Passport) for business principals.
- Verifiable physical address and valid business contact information.
- Settlement bank account verification matching registered business details.
Personnel & Courier Screening
- All dispatch couriers, drivers, and field technicians must be registered and linked to the vendor’s approved profile.
- Background verification and identity documentation for all on-site representatives entering residential estates.
- Mandatory possession of a smartphone capable of displaying real-time EstatePro digital delivery clearance passes.
3.Estate Gate Entry & Delivery Protocols
To eliminate security vulnerabilities associated with unscheduled visitors, all deliveries and service visits are governed by the EstatePro Access Protocol:
- Time-Bound Digital Passes: Gate entry is granted exclusively via a cryptographically validated, order-linked QR code or alphanumeric PIN generated when an order is dispatched.
- Direct Transit Rule: Approved personnel may only proceed directly to the destination address specified in the active order. Loitering or unsolicited visits to other residences are strictly prohibited.
- Prompt Gate Exit: Delivery personnel must exit the estate gates within the designated delivery window. Gate exit logs are recorded automatically by security.
4.Code of Conduct & Resident Privacy
Vendors and their staff must maintain high standards of professionalism:
- Confidentiality: Resident names, contact details, and estate addresses must never be stored outside the EstatePro platform or shared with third parties.
- Estate Rules: Vendors must adhere to internal estate regulations, including maximum speed limits (typically 20 km/h), noise limits, and designated parking areas.
- Non-Solicitation: Placing promotional fliers, cold-calling residents, or conducting direct marketing on estate grounds is strictly forbidden.
5.Quality Assurance & Rating Thresholds
EstatePro employs an active resident feedback mechanism. Following every delivery or completed task, residents rate their experience based on punctuality, professionalism, and product accuracy.
- Vendors must maintain an average community satisfaction rating of at least 4.0 out of 5.0 stars.
- Multiple unresolved resident complaints or safety infractions will trigger a compliance review.
- Severe breaches—such as identity misrepresentation, unauthorized gate tailgating, or abusive behavior—will result in immediate and permanent revocation of estate delivery clearance.
6.Compliance & Inquiries
If you have questions regarding these Marketplace Standards, or wish to submit verification documents for onboarding, please contact our compliance desk:
• Compliance & Vetting: compliance@estatepro.ng
• General Vendor Support: partner@estatepro.ng